Logo

Ship Voice AI Agents with Confidence

Discover edge cases, diagnose issues, and optimize your voice AI agents with state-of-the-art tools for observability, evaluation, and simulation.

Observability and Analytics

Monitor your voice AI calls, automatically detect failures and errors, and get insights into your agent's performance across all customer interactions.

Playground screenshot

Simulation and Testing

Run simulations against an adversarial agent to understand how your agent will perform in the real world. Test custom scenarios and get automated insights before deploying changes to production.

Realistic Simulation Environments
Run your agent in trials against diverse, human-like voice agents and simulate real-world interactions. Test against agents with realistic speaking patterns and a wide array of personas.
Discover Edge Cases and Unique Insights
Discover unknown edge cases and failure scenarios that your agent may encounter with real users. Catch errors and verify fixes before they happen in production through adversarial testing.
Custom Scenario Testing
Run custom scenarios against your agent to test its success rate and catch errors. Drill down into specific types of interactions to understand how your agent performs in specific contexts.
Run Tests at Scale
Run hundreds of simulations in the time it takes to run a single manual test. Supercharge your testing and development cycles to improve your agent's quality.
Product Image

Solutions for Conversational AI agents across industries

Test and ship high quality conversational AI agents with voice or text. Optimize your customer operations and transactional workflows across several industries.

Hospitality

Gain confidence in your autonomous front desk and guest operations, such as check-in, room service, or concierge requests.

Healthcare

Monitor and test front office and patient operations, such as appointment scheduling, prescription reminders, or prior authorization flows.

Customer support

Ensure support requests adequately resolved with the correct actions and most accurate data from your knowledge base.

AI Interviewing

Analyze interviews or conduct interviews with simulated candidates to ensure your screening process is effective and efficient.

Banking

Optimize banking operations, such as account management, transaction processing, or customer support.

Sales Agents

Perfec your outbound sales operations with AI SDRs and improve success rate across your digital workforce.

Frequently Asked Questions

Labyrinth helps companies building AI voice agents test and analyze their agent performance. Our platform provides tools for testing, simulation, and monitoring of AI voice agents to ensure they work reliably. We help you validate and improve your existing agents.

We offer custom pricing based on your needs. Get in touch with us to discuss your requirements.

We include all necessary safeguards and protocols to ensure the protection and security of protected health information (PHI) in accordance with HIPAA regulations.

Our simulations aim to provide realistic sessions. We use AI to construct realistic personas and scenarios, which can be configured to test your agent under various conditions. These simulations can also be designed to strategically "break" your agent, helping to discover potential failure scenarios and improve overall performance.

We support both voice and text-based simulations. Voice simulations are generally more realistic and useful for testing end-to-end flows, and text simulations are a cheaper and faster alternative that can be used to detect behavioral issues.

Yes, we are happy to discuss custom solutions for your specific needs. Please get in touch with us to discuss your requirements.

Logo

Get in touch

Learn how Labyrinth can help you. Book a free consultation to talk through your voice agent evaluation needs.