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Ship Reliable Healthcare Voice AI Agents

Discover edge cases, diagnose issues, and optimize your voice AI agents with state-of-the-art tools for observability, evaluation, and simulation. Provide the best patient experience with reliable voice AI.

Observability and Analytics

Monitor your voice AI calls, automatically detect failures and errors, and get insights into your agent's performance across all customer interactions.

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Simulation and Testing

Run simulations against an adversarial agent to understand how your agent will perform in the real world. Test custom scenarios and get automated insights before deploying changes to production.

Realistic Simulation Environments
Run your agent in trials against diverse, human-like agents simulate real-world interactions with text or voice. Simulated humans use realistic speaking patterns and a wide array of personas.
Discover Edge Cases and Unique Insights
Discover unknown edge cases and failure scenarios that your agent may encounter with real users. Catch errors and verify fixes before they happen in production through adversarial testing.
Custom Scenario Testing
Run custom scenarios against your agent to test its success rate and catch errors. Drill down into specific types of interactions to understand how your agent performs in specific contexts.
Run Tests at Scale
Run hundreds of simulations in the time it takes to run a single manual test. Supercharge your testing and development cycles to improve your agent's quality.
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The leading evaluation platform for AI patient operations

Evaluate, monitor, and improve your AI agents across various patient operations.

Patient intake

Test systems for inbound calls for patient intake, and data collection.

Appointment scheduling

Refine your appointment scheduling systems to ensure compatibility between patient needs and internal calendar availability.

Follow-up calls

Test follow-up calls with patients to ensure they are receiving the information they need and that your systems are working as expected.

Prescription refills

Refine your prescription refill systems to ensure patients are receiving the right notices in a timely manner.

Frequently Asked Questions

Labyrinth is targeted at companies building conversational AI products for healthcare. We focus on patient operations, which are the interactions between patients and AI calling agents. We do not provide our own AI products for healthcare systems.

We offer custom pricing based on your needs. Get in touch with us to discuss your requirements.

We include all necessary safeguards and protocols to ensure the protection and security of protected health information (PHI) in accordance with HIPAA regulations.

Our simulations aim to provide realistic sessions. We use AI to construct realistic personas and scenarios, which can be configured to test your agent under various conditions. These simulations can also be designed to strategically "break" your agent, helping to discover potential failure scenarios and improve overall performance.

No, at the moment we only support text-based simulations. This enables us to provide a more robust solution that can run a large number of simulations at scale.

Yes, we are happy to discuss custom solutions for your specific needs. Please get in touch with us to discuss your requirements.

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Get in touch

Learn how Labyrinth can help you. Book a free consultation to talk through your evaluation needs for patient operations.